1. Help Centre
  2. Frequently Asked Questions

Frequently Asked Questions for Tenants and Investors

Below are answers to the most commonly asked questions by tenants and investors using Realla.

What is Realla?

Realla is the UK’s most powerful commercial property marketplace that connects tenants and investors to commercial property available for sale or rent. We provide a platform for agents and owners to promote their properties to the public.

What can I do on the Realla portal?

Tenants and investors are able to search for commercial space that matches their search criteria through the portal.

Once you’ve found a property that sparks your interest, you can enquire through the telephone or contact form provided on the listing.

Need help on how to narrow down your search? Please view our help guide here.

How can I get help with an issue I’m having on Realla?

If you experience any problems whilst on Realla and would like help, please email support@realla.co explaining the issue and one of our support executives will be in touch within 24 hours (working hours are Monday – Friday 9am – 5pm).

I enquired on a property but not heard back from the agent, can you help me?

Yes, despite not being the agents responsible for the listing, we want to create the best experience for our users.

If you have not heard back from the agents, our Customer Experience team can put your enquiry forward to the agents.

Contact support@realla.co and explain what listing you enquired on and when. A member of the team will get back in touch.  

I can no longer find a listing I saw online a few hours ago. What happened?

The property has been taken off the market by the agent due to it being sold, let or withdrawn. We only show available listings in our results, and they are continuously maintained by agents and researchers.